John Paladino directs the activities of the InterSystems support, quality assurance, internal computer operations, and customer education groups. Since joining InterSystems in 1984, he has been instrumental in developing an automated support tracking system, customer training programs for all InterSystems software products, creation and implementation of service standards designed to improve responsiveness and increase customer satisfaction, and multiple domestic and international team-building initiatives.
Having operational resilience and risk mitigation strategies in place can mean the difference between beating the competition to contracts, maintaining public trust and staying on the right side of the regulator. As real-time transactions become the expected norm and digital-only challengers reap the benefits of no legacy IT, the pressure for incumbents to upgrade their infrastructure is ramping up.
This webinar brought together a panel of industry experts to discuss these challenges.
   - Michael Hom, Head of Financial Solutions at InterSystems
   - Barb O’Malley, Head of Client Solutions Consulting at Northern Trust
   - Marc Berthoud, Head of Exchange Data Strategy, Securities & Exchanges at SIX
   - Fabian Gomez, Chief Operating Officer at Westwood Group
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